Frequently Asked Questions

• Q: Why rent from Sienna?

  answer: because you can count on us. Life shouldn’t be spent fretting over whether the sink will be fixed, you know? Sienna dedicates itself to offering the highest quality rental experience you’ll ever have, and our dedication, communication, and experience allow us to provide it.

  Among many other things, we:

  • Are 24/7 emergency maintenance.
  • Use only licensed real estate pros as property managers.
  • Use professional vendors (painters, handymen, plumbers, carpet cleaners, and so on) to protect the unit. We also inspect the work to make sure everything is ready before you move in.
  • Keep deposits in a FDIC insured bank
  • Make sure you know all the ins and outs of the lease at signing so nobody gets surprised later.

• Q: How do I apply to rent?

  A: We make it as easy as possible...Check out our Tenant Selection Criteria to be sure you qualify, then complete our application form and submit the application fee online for the home you want. We’ll process it and let you know the results.

• Q: Will I sign a lease?

  A: Yes, for most of our properties you will sign a 12 to 24 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we’ll hand you the keys to your home on move in day!

• Q: Can my security deposit be a applied toward last month’s rent?

  A: NO, the security deposit can NOT be applied towards last month’s rent.

  Section 92.108 of the Texas Property Code states:

  1. The tenant may not withhold payment of any portion of the last month’s rent on the grounds that the security deposit is security for unpaid rent.
  2. A tenant who violates this section is presumed to have acted in bad faith. A tenant who in bad faith violates this section is liable to the landlord for an amount equal to three times the rent wrongfully withheld and the landlord’s reasonable attorney’s fees in a suit to recover the rent.

• Q: Can you hold a place before I apply?

  A: Unfortunately not, we do not take any property off the market until a fully completed application has been accepted. We do process our applications on a 1st qualified basis. This means that we will process the 1st completed application packet in, and then any others if that one does not meet approval.

• Q: Is the deposit refundable?

  A: Yes, the security deposit is fully refundable as long as all terms of the lease are completed and no damage was done to the property above normal wear and tear.

• Q: Who needs a cosigner?

  A: We do not accept co-signers. Each applicant must qualify on their own. Married couples may combine income to qualify.

• Q: You have a property I want to rent. How do I apply?

  A: All applications are submitted online. Head over to the “Available Properties” tab and scroll down to the property you would like to apply for.

• Q: How do I pay rent?

  A: All rents are paid online through your Tenant Portal. You may also set up automatic payments for the same day each month.

• Q: I want to get a pet. What do I do?

  A: All pets must be screened and approved before being brought to the property. You can apply for your pet by clicking the following link. Sienna Pet Screening

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: You will need to file out the Notice to Vacate form and submit it to our office no less than 30 days in advance of your lease expiration.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: That depends. If the issue was caused by neglect or misuse, then this is an item that would be charged back to the tenant. If not, it is considered an owner expense.

i. If you have other questions, drop us a line or pick up the phone. We want life in one of our properties to be hassle-free, and we’ll help in any way we can!